Terms of service

These terms apply when you book work with Nick Matveichenko. Booking an appointment means you accept them.

Booking and arrival windows

Appointments are scheduled as two-hour arrival windows, not fixed times. We text an updated ETA on the day. If we are going to miss the window we will tell you as early as we can and offer the next available slot.

Pricing

Prices shown online are starting prices for a standard install. The final flat rate is confirmed on site, before any work begins, once the installer has assessed the wall, the TV and the cable route. If you do not accept the confirmed price there is no charge and the installer leaves.

Site readiness

• The TV, mount (if you are supplying one) and devices should be on site
• The wall area should be clear of furniture and decorations
• An adult over 18 must be present for the whole appointment
• Parking or building access should be arranged in advance where required

If we arrive and cannot start for reasons outside our control, a trip fee may apply.

What we will not do

We will decline work that is unsafe — for example a wall that cannot carry the load, an anchor point we cannot verify, or a heat exposure above a firebox that exceeds the manufacturer specification. We will explain why and propose an alternative. You are not charged for an install we decline on safety grounds.

Electrical work

In-wall cable concealment uses UL-listed power relocation kits, which do not require an electrician. We do not run new circuits, move breakers or perform licensed electrical work.

Warranty

Workmanship is covered for 12 months from the date of installation. If a mount loosens, shifts or fails because of how it was installed, we return and correct it at no charge. The warranty does not cover the TV, the mount hardware itself, wall material failure caused by pre-existing damage, or anything that was adjusted or re-mounted by someone else.

Cancellations

Cancel or reschedule any time before the appointment by calling or texting (971) 357-6441. There is no cancellation fee.

Payment

Payment is due on completion, by cash, check, credit card, apple pay, google pay, paypal, venmo, zelle. Nothing is charged when you book online.

Liability

We are licensed and bonded in Oregon and carry general liability insurance; a certificate is available on request. Our liability is limited to the direct cost of repairing damage caused by our work.

Contact

Nick Matveichenko · (971) 357-6441 · mountlyservices@gmail.com

Note for the site owner: have these terms reviewed by counsel before launch and align the warranty and liability wording with your actual insurance policy.